Return, & Replacement Policy

At RIWAA WEAR, we carefully inspect and pack every order before dispatch. We want you to receive your order in the best possible condition.

If you receive a wrong, damaged, defective, or incomplete product, we are here to help.

Please read this policy carefully before placing an order or requesting a replacement.

1. Eligibility for Replacement

A product may be eligible for replacement if:

  • You received a damaged or defective product.

  • You received a different product from the one you ordered.

  • An item is missing from your order.

  • The product has a significant manufacturing defect.

All replacement requests are subject to verification and approval by RIWAA WEAR.

2. Replacement Period

Customers must contact us within 7 days of receiving the order to report an eligible issue.

Requests received after 7 days may not be accepted.

When contacting us, please provide:

  • Order number

  • Customer name

  • Contact number

  • Reason for replacement

  • Clear pictures of the product

  • Clear pictures of the packaging and shipping label

A video of the parcel opening is also recommended, especially for damaged or incomplete orders.

3. Product Condition

For a replacement to be accepted, the product must be:

  • Unused and unworn

  • Unwashed

  • Unaltered

  • In its original condition

  • Returned with original tags and packaging, where applicable

Products that have been worn, washed, stitched, cut, altered, damaged, or otherwise used may not be eligible for replacement.

4. Wrong Product

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, RIWAA WEAR will arrange a replacement with the correct product, subject to availability.

5. Damaged or Defective Product

If your order arrives damaged or contains a manufacturing defect, please contact us as soon as possible and within the 7-day replacement period.

Customers should provide clear photographs or videos showing the issue.

Our team will review the claim and determine whether the product qualifies for replacement.

Minor variations in color, print placement, embroidery, fabric texture, or appearance caused by photography, lighting, or screen settings will not normally be considered defects.

6. Unstitched Products

For unstitched clothing, customers should inspect the product carefully before cutting or stitching.

An unstitched product may be considered for replacement if it is received:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

Once the fabric has been cut, stitched, washed, altered, dyed, or otherwise modified, it will not be eligible for replacement.

7. Ready-to-Wear Products

Customers are advised to check the size chart and measurements carefully before placing an order.

If the correct size selected by the customer is dispatched, a change-of-mind or size-selection issue may not qualify for replacement.

Ready-to-wear products that have been worn, washed, altered, or damaged after delivery will not be eligible for replacement.

8. Sale & Discounted Items

Sale, clearance, discounted, or promotional products may have different replacement conditions.

Unless an item is received damaged, defective, incorrect, or incomplete, such products may not be eligible for replacement.

Any special conditions will be mentioned on the product page or communicated to the customer at the time of purchase.

9. Change of Mind

RIWAA WEAR does not accept replacements simply because a customer has changed their mind or no longer wants the product.

Customers are requested to carefully review the product description, fabric, color, size, measurements, and other details before placing an order.

10. Refunds

RIWAA WEAR primarily provides replacement for eligible product issues rather than monetary refunds.

If a replacement is not possible due to product availability or another valid reason, our customer support team will discuss the available resolution with the customer.

Any refund, where applicable, will be processed according to our policies and the applicable payment method.

11. Replacement Delivery Charges

If a replacement is approved because RIWAA WEAR sent a wrong, damaged, defective, or incomplete product, the applicable replacement delivery arrangements will be handled by RIWAA WEAR.

If the request does not qualify under this policy, any additional delivery or replacement charges may be the customer's responsibility.

12. Unboxing Video

Customers are strongly encouraged to record an unboxing video when receiving and opening their parcel.

The video should clearly show:

  • The sealed parcel

  • Shipping label

  • Packaging

  • Product after opening

  • Any damage, defect, or missing item

An unboxing video can help us verify and resolve claims more efficiently.

Please note that the absence of an unboxing video does not by itself determine whether a valid replacement request will be accepted. Each claim will be reviewed based on the information and evidence provided.

13. Inspection & Approval

All replacement requests are subject to inspection and approval by RIWAA WEAR.

Submitting a request does not automatically guarantee approval.

Our team will review the provided information and notify the customer about the outcome and next steps.

14. How to Request a Replacement

To request a replacement, please contact our customer support team within 7 days of receiving your order.

Please provide:

Order Number:
Name:
Phone Number:
Reason for Replacement:
Photos/Videos:

Our team will review your request and guide you through the process.

15. Contact Us

For questions regarding replacements or your order, please contact us through the contact details available on our website.

RIWAA WEAR
Email: ayeshasadiqa1598@gmail.com
Phone/WhatsApp: 03326758977

Important Note

RIWAA WEAR reserves the right to update or modify this Return & Replacement Policy when necessary.

Any changes will be published on this page and will become effective once posted.