Shipping policy

Last Updated: October 8, 2026

At RIWAA WEAR, we aim to deliver your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process, dispatch, and deliver orders across Pakistan.

1. Delivery Areas

RIWAA WEAR currently offers delivery across Pakistan through available courier services.

Delivery availability may vary depending on your location and courier coverage.

2. Order Processing

  • Orders are processed after successful placement and confirmation, where required.

  • Orders are generally dispatched within 1–2 business days.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • During sales, Eid, promotional campaigns, or other busy periods, order processing may take longer than usual.

  • Our team may contact you by phone or WhatsApp to confirm your order before dispatch.

Please ensure your contact details are correct and that you are available for order confirmation when required.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

  • Major cities: 2–4 business days

  • Other areas: 3–5 business days

  • Remote areas: Additional time may be required depending on courier coverage.

These are estimated delivery times, not guaranteed deadlines. Delays may occur due to weather conditions, public holidays, courier operations, high order volumes, road closures, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated to you before order confirmation.

Shipping charges may vary depending on the delivery location, order size or weight, courier service, and promotional offers.

RIWAA WEAR may offer free shipping or discounted delivery charges during selected promotions. Any applicable conditions will be communicated at the time of the offer.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations within Pakistan.

  • Please provide a valid phone number and complete delivery address.

  • Our team may contact you to confirm your order before dispatch.

  • Orders may be delayed or cancelled if confirmation is required but we cannot reach you.

  • COD availability may be restricted for certain locations or order values.

Customers are requested to keep the payment amount ready when the parcel is delivered.

6. Order Tracking

Where tracking information is available, customers may receive a tracking number or shipment update through SMS, WhatsApp, email, or another available communication channel.

You can use the tracking information provided to check your shipment status through the relevant courier service.

If you need assistance tracking your order, please contact our customer support team.

7. Incorrect or Incomplete Delivery Address

Customers are responsible for providing accurate and complete delivery information during checkout.

Please double-check your:

  • Full name

  • Active phone number

  • House number and street address

  • Area or locality

  • City

  • Postal code, where applicable

RIWAA WEAR cannot guarantee successful delivery if the information provided is incorrect or incomplete. Such errors may cause delivery delays, failed delivery attempts, parcel returns, or additional shipping charges.

8. Failed Delivery Attempts

If a courier cannot deliver an order because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, the courier may make another delivery attempt or return the parcel to RIWAA WEAR.

If a parcel is returned because of incorrect delivery information or the customer's unavailability, additional shipping charges may apply if the customer requests re-dispatch.

Any additional charges will be communicated to the customer before re-dispatch.

9. Delayed Deliveries

We work with third-party courier companies to deliver your orders. Although we make reasonable efforts to dispatch orders promptly, delivery may be affected by circumstances beyond our control, including:

  • Adverse weather conditions

  • Public holidays

  • Road closures or access restrictions

  • Courier service delays

  • High order volumes

  • Natural events

  • Unexpected logistical issues

If you experience an unusual delay, please contact our customer support team so we can help you check the shipment status.

10. Damaged, Incorrect, or Incomplete Orders

If you receive a damaged, defective, incorrect, or incomplete order, please contact RIWAA WEAR within 7 days of receiving your parcel.

To help us review your request, please provide:

  • Your order number

  • Your name and contact number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label, where available

An unboxing video is also recommended because it can help us verify the issue more efficiently.

Eligible claims will be reviewed according to our Return & Replacement Policy.

11. Order Cancellation

If you wish to cancel an order, please contact our customer support team as soon as possible.

Cancellation requests may be accepted before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.

For more information, please review our Terms & Conditions.

12. Contact Us

If you have questions about shipping, delivery, or order tracking, please contact us:

RIWAA WEAR
Email: ayeshasadiqa1598@gmail.com
Phone/WhatsApp: 03326758977

We appreciate your trust in RIWAA WEAR and thank you for shopping with us.